Support

We're here to help you settle in

Making a Booking

You can book directly with us through the website. If you need help, please contact our friendly booking team.

Please email book@stuhomes.com to arrange a viewing.

Yes. Stuhomes accepts dual occupancy in most rooms. You can choose this option during the online booking process, and a £50 additional charge per room applies. Please contact our team via book@stuhomes.com should you need any further assistance.

Only if you want to pay in instalments. But no stress – we accept international guarantors.

No deposit required! You’ll just pay an holding fee of £250 after signing your contract, which goes towards your total rent. However, you’re still responsible for any damages.

The £250 is not a deposit. It forms part of your rent and is refundable only within the applicable cooling-off or cancellation conditions.

No worries! We offer ‘No Place, No Pay’ and ‘No Visa, No Pay’ policies. Details are below:

What if I don’t get my university place?
If you do not receive a university place, you will not be required to pay, provided you submit official evidence within 5 days of receiving your results and before 1st September 2026.

What if my visa application is refused?
If your visa is refused, you will not be charged as long as you provide evidence within 5 days of the decision and before 1st September 2026.

What happens after 1st September 2026 if I need to cancel?
After 1st September, cancellations are only accepted if you provide a replacement student. The £250 payment becomes non-refundable.

Yes. You have a 48-hour cooling-off period if you book before 31st July 2026. During this time, the £250 booking fee is fully refundable.

What happens if I cancel after 1st August?
After 1st August, there is no cooling-off period. A replacement student must be found to take over the booking.

Your rent covers everything you need!! Utility bills, access to our incredible amenity spaces, curated events, 24/7 reception and support, plus onsite maintenance. (TV licence isn’t included.)

Stuhomes accommodation is only for full time students over 18 years old.

Once you complete booking on the website and sign your agreement, you will be required to pay a booking fee of £250 to secure the accommodation, which is deducted from your 1st rent instalment. Your completed documents will be sent via email once all parties signed the agreement.

Payment information will be provided to you via email once all parties signed the agreement. And you will be able to make the payment in multiple methods offered via our system.

You can pay in up to 6 instalments with no interest charges.

If you prefer not to provide a guarantor, the only option available is Instant Payment (No Guarantor).

Is there a discount for paying upfront?
Yes. A 1.5% of discount is applied to your total rent, if you choose to pay Single Payment (1.5% Discount option) which require an guarantor anywhere in the word.

Most studios are suitable for double occupancy, but the additional occupant must be a full-time student at a UK educational Institution. And there will be an additional £50 per week charge for the extra occupant.

Moving In

Please ensure you have your ID and booking confirmation letter to present on your arrival.

Unfortunately, none of our accommodations have private parking for residents. However, there will be some arrangements made to support the check–in process and parking spaces arranged for new arrivals at some of our accommodation. Please contact your accommodation for more information.

We offer bedding and kitchen pack which can be acquired by contacting our team via making enquiry through website or email book@stuhomes.com. Our team will provide details of the packages and guide you on how to acquire.

Proof of payment required and receipt must be provided at the check-in to access your bedding and kitchen pack.

The team on reception cannot order a taxi on your behalf. We recommend you download the Uber / Bolt apps to order your taxi, which you can do adding credit and debit cards as well as PayPal, Venmo, digital wallet and Uber gift cards.

You can but we do have limited storage space, so we request you coordinate your deliveries with your arrival date or no more than one day before your arrival.

On arrival you will be issued with a credit style room key, that will open the main doors to the building and your room.

All our accommodations are open 24h / 7 days a week using your entry key. There will be someone at reception 24 hours a day to help you.

Living at a Stuhomes Property

Room and bed sizes are explained on the Stuhomes website. Click the “rooms” tab under the residences section.

Yes, you can depend on availability.

You will find instructions on how to connect to the internet at your accommodation in the Residents Handbook, the welcome email or by asking the team on reception.

If you only watch on-demand or catch-up programmes through streaming services like Netflix, then you do not need a TV licence – unless you’re watching BBC programmes on iPlayer.

If you are renting an Ensuite Room, you will be sharing a kitchen with up to 6 residents.

All our studio rooms include kitchenette, with a microwave, kettle and toaster, bathroom, study space, wardrobe, bed, and mattress. Ensuite rooms include bathroom, shared kitchen, study space, wardrobe, bed, and mattress.

The rent is inclusive of gas, electricity, and internet connection to your room and in all the public areas of the building.

The shared kitchens with our Ensuite rooms have an oven but our Studio rooms don’t have an oven but do have a microwave, that has an oven setting.

Unfortunately, our rooms do not contain air conditioning, but you can borrow a fan from the team at reception.

Council tax is what UK residents pay the government to maintain things like road and street lighting, street cleaning and rubbish collection. Students are exempt from this charge once a letter proving their student status is sent to the relevant Government department. When you arrive you will be asked to provide proof of your student status, which you must provide otherwise you might have to pay the tax.

Unfortunately, you are not allowed to keep any pets in your room or in any of the shared living spaces.

Yes, you are allowed to have friends over. However, each accommodation has a different guest policy, so check the Residents Handbook or ask the team at reception as you may need to sign in your guest using the onsite resident’s portal.

You are responsible for keeping your room clean and tidy.

If you are living our Kirby Residence in London, you can book one off cleaning with our cleaning team for additional charges. Please contact our team for details.

Yes, you can, but please inform your accommodation and ask for assistance from the maintenance team.

To report any fault please report it to reception. Some of our accommodations may provide an app where you can report any maintenance issues.

Moving out

Yes, you can sublet your room. There are a few requirements before you do so. All your outstanding payments should be completed. Subletting fee of £50.00 + VAT submitted. Subletting student must be studying in UK and be over 18 years of age.

Yes, you can request an extension of a minimum of 1 week’s stay. To do so, please email to book@stuhomes.com.

Once you know your check out date, let us know and we’ll get the paperwork ready. And be sure to leave your room as you found it, take all your belongings, and dispose of all rubbish!

You need to check out of your room by 10am on the end date of your tenancy as we may need to clean your room for another check in the same day.

Should you wish to leave before the end of the period stated in the agreement, put it in writing and we’ll let you know what options are available to you. However, given the Tenancy Agreement is a legally binding document you will need to pay rent until your tenancy expires.

You should leave your room as clean and tidy as possible. Make sure you remove all your belongings and ensure all rubbish is placed in designated refuse areas. Damage to your room, beyond normal wear and tear, missing items from the inventory or additional cleaning will result in you being charged and the amount will come out of the deposit.

Yes, we are happy to provide you with a landlord references, speak to the team on reception about this to see how they can help you.

Please make sure you carefully check your room before checking out, as we are not responsible for any items left behind. Unfortunately, any belongings found in rooms after students have checked out may be disposed of, so we cannot guarantee that items will be stored or returned.