Support

Making a Booking

Email hello@stuhomes.com to arrange a viewing.

Fill out the online enquiry form, on the Stuhomes website, and we will get back to you with the best option depending on your budget, preferred location, and room type. If you would like to book one of the options complete the booking form, we send you, and pay the £500 deposit.

Stuhomes accommodation is only for full time students over 18 years old.

Yes you are entitled to cancel your booking but we will need you to provide proof for this.

Stuhomes does not charge a booking fee, but you will be required to pay a deposit to secure the accommodation, which is refunded to you at the end of your tenancy.

We have room types to meet all needs and budgets and the most popular types are Ensuites which are rooms with bathrooms but where you share a kitchen with up to 6 other residents. And our Studio rooms have their own private kitchen and bathroom.

Payment information will be provided to you in the invoice and the contract. And you will be able to make the payment in three ways, including via a payment link on the invoice, a bank transfer or through the Stuhomes website.

We charge a £500 deposit to secure the accommodation which will be held in the Government backed Tenancy Deposit Scheme and returned to you at the end of your tenancy.

We offer residents the option to pay in full, and get a discount, or make up to four equal payments. Please note that paying in instalments will incur additional charges and interest.

You will receive your Tenancy Agreement after you have paid the deposit.

Depending on which property you book your room number will be in the Tenancy Agreement or in the Confirmation Letter.

It is possible but depends on availability. We would advise you to check before you make any arrangements.

Some studios are suitable for double occupancy, but the additional occupant must be a full-time student at a UK educational Institution. And there will be an additional £50 per week charge for the extra occupant. Our sales team will be able to let you know our availability at the time you want to book.

Yes, you are entitled to cancel your booking, but we will need you to provide proof of your visa being rejected. The Tenancy Agreement outlines our cancelation policies.

Both parties can cancel a booking. Stuhomes can cancel a booking if the Deposit and Tenancy Agreement are not received within the timeframe given in the booking instructions and students can cancel if their visa is rejected. The refund policy is outlined in the booking instructions and the Tenancy Agreement.

Moving In

We can arrange an airport pick up for you or a group and you can make the payment for the taxi to pick you up from the airport when you book your accommodation.

Fill out the online enquiry form, on the Stuhomes website, and we will get back to you with the best option depending on your budget, preferred location, and room type. If you would like to book one of the options complete the booking form, we send you, and pay the £500 deposit.

Please ensure you have your ID and booking confirmation letter to present on your arrival.

Unfortunately, none of our accommodations have private parking for residents. However, there will be some arrangements made to support the check–in process and parking spaces arranged for new arrivals at some of our accommodation. Please contact your accommodation for more information.

When you book your accommodation, you will be given the option to add a bedroom and kitchen pack. Once you have made the payment, we will arrange for these to be delivered to your room on your chosen date.

The team on reception cannot order a taxi on your behalf. We recommend you download the Uber / Bolt apps to order your taxi, which you can do my adding credit and debit cards as well as PayPal, Venmo, digital wallet and Uber gift cards.

You can but we do have limited storage space, so we request you coordinate your deliveries with your arrival date or no more than one day before your arrival.

On arrival you will be issued with a credit style room key, that will open the main doors to the building and your room.

All our accommodations are open 24h / 7 days a week using your entry key. There will be someone at reception 24 hours a day to help you.

Living at a Stuhomes Property

Room and bed sizes are explained on the Stuhomes website. Click the “rooms” tab under the residences section.

Yes, you can depend on availability.

You will find instructions on how to connect to the internet at your accommodation in the Residents Handbook, the welcome email or by asking the team on reception.

If you only watch on-demand or catch-up programmes through streaming services like Netflix, then you do not need a TV licence – unless you’re watching BBC programmes on iPlayer.

If you are renting an Ensuite Room, you will be sharing a kitchen with up to 6 residents.

All our studio rooms include kitchenette, with a microwave, kettle and toaster, bathroom, study space, wardrobe, bed, and mattress. Ensuite rooms include bathroom, shared kitchen, study space, wardrobe, bed, and mattress.

The rent is inclusive of gas, electricity, and internet connection to your room and in all the public areas of the building.

The shared kitchens with our Ensuite rooms have an oven but our Studio rooms don’t have an oven but do have a microwave, that has an oven setting.

Unfortunately, our rooms do not contain air conditioning, but you can borrow a fan from the team at reception.

Council tax is what UK residents pay the government to maintain things like road and street lighting, street cleaning and rubbish collection. Students are exempt from this charge once a letter proving their student status is sent to the relevant Government department. When you arrive you will be asked to provide proof of your student status, which you must provide otherwise you might have to pay the tax.

Unfortunately, you are not allowed to keep any pets in your room or in any of the shared living spaces.

Yes, you are allowed to have friends over. However, each accommodation has a different guest policy, so check the Residents Handbook or ask the team at reception as you may need to sign in your guest using the onsite resident’s portal.

You are responsible for keeping your room clean and tidy. Our rules in relation to removing rubbish and ensuring food is properly stored can be found in the Residents Handbook.

You can pay for your room to be cleaned on a weekly basis or from time to time. The team on reception can give you more details.

Yes, you can, but please inform your accommodation and ask for assistance from the maintenance team.

To report any fault please report it to reception. Some of our accommodations may provide an app where you can report any maintenance issues.

Moving out

Yes, you can sublet your room. There are a few requirements before you do so. All your outstanding payments should be completed. Subletting fee of £50.00 + VAT submitted. Subletting student must be studying in UK and be over 18 years of age.

Yes, you can request an extension of a minimum of 1 week’s stay. To do so, please email to hello@stuhomes.co.uk.

Once you know your check out date, let us know and we’ll get the paperwork ready. And be sure to leave your room as you found it, take all your belongings, and dispose of all rubbish!

You need to check out of your room by 10am on the end date of your tenancy as we may need to clean your room for another check in the same day.

Should you wish to leave before the end of the period stated in the agreement, put it in writing and we’ll let you know what options are available to you. However, given the Tenancy Agreement is a legally binding document you will need to pay rent until your tenancy expires.

Your deposit will be returned to you within 28 days after the end of your Tenancy Agreement. The money will be paid back to you by the Tenancy Deposit Scheme (TDS). Damage to your room, beyond normal wear and tear, missing items from the inventory or additional cleaning will result in you being charged and the amount will come out of the deposit.

You should leave your room as clean and tidy as possible. Make sure you remove all your belongings and ensure all rubbish is placed in designated refuse areas. Damage to your room, beyond normal wear and tear, missing items from the inventory or additional cleaning will result in you being charged and the amount will come out of the deposit.

Yes, we are happy to provide you with a landlord references, speak to the team on reception about this to see how they can help you.

When our specialist cleaners carry out deep cleaning of each room at the end of the tenancy, any valuable items or documentation will be passed to the team at reception who will contact you to arrange collection.